FAQ

When will my order arrive?

Please allow 3-5 business days for order processing and verification, and an additional 5-10 business days for delivery. Expedited shipping is offered upon request for an additional fee.

 

I changed my mind. Can I get a refund or make an exchange?

Gotgoods will gladly exchange an item for store credit only. Before sending the items back, please email us within 3 days of receipt of your shipment. Items to be exchanged must be returned in perfect, new condition with all original tags attached. We must receive the returned merchandise within 10 days of return authorization. Please note accessories, stickers, undergarments such as but not limited to boxers, undershirts or final sale items cannot be returned or exchanged.

 

Additional questions?

Please email gotgoods@ymail.com with any questions regarding your order(s).

 

Do you re-stock your inventory?

Gotgoods restocks periodically and all updates can be found on our Instagram page @gotgoods , Facebook page: Gotgoods and our webstore.

 

Do you ship internationally?

Yes, we will ship internationally. However, every customer is responsible for their own Duty fees/Tariffs for customs.

 

Return Policy

Gotgoods will gladly exchange an item for store credit only. Before sending the items back, please email us within 3 days of receipt of your shipment. Items to be exchanged must be returned in perfect, new condition with all original tags attached. We must receive the returned merchandise within 10 days of return authorization. Please note accessories, stickers, undergarments such as but not limited to boxers, undershirts or final sale items cannot be returned or exchanged.

For any returned items, you will not be refunded the original cost of shipping and you are responsible for the cost of the return shipping. Returns and exchanges cannot be made in person at any of our Physical locations. Gotgoods does not assume responsibility for reimbursement or compensation of returned packages lost in transit.

 

Sales Tax

Sales Tax is not charged to orders shipped in the Philippines.

International clients responsible for their own duties/tariffs.

 

Copyright & Trademarks

All content on our website and instagram including but not limited to products, text, logos, images, pictures, are property of Gotgoods. Any mis-use of our website, content, images or information contained therein, including reproduction of internet links, imitation Instagrams, is strictly prohibited without our prior written permission.

 

Privacy

Secure Processing

Gotgoods will be operating our E-commerce through Paypal and other payment channels until further notice.

 

Terms

Data Retention

Gotgoods will retain data about you as long as necessary to provide our products and services, comply with our legal obligations, resolve disputes or enforce our agreements. Your information may persist in copies made for back up and business continuity purposes for additional time. If you choose to provide us with personal data, we encourage you to routinely update the data to ensure that we have accurate and current information about you.

Your Rights and Choices

You have the right to contact us to access or rectify your personal data, request for deletion, request restriction on processing of your personal data, object to the processing of your personal data, exercise other rights with respect to your personal data. However, please reach out to us with any questions or concerns surrounding your personal data so we can come to an amicable solution but you have a right to lodge any complaint with the relevant authorities.

Legal Compliance

We need to use and disclose personal data in certain ways to comply with legal obligations. Where required by law, and in some other cases, we handle personal data on the basis of consent. Where we handle your personal data on the basis of consent, you have the right to withdraw your consent.

 

Contact Information

gotgoods@ymail.com

Customer Service Hours – Monday – Friday – 24/7